FAQs

Trillactive seeks to provide clothing of the best quality to you. In the unlikely event that a defect is found, you can mail the item back to us within 7 days. If in the event the exact item is out of stock, a cash refund would be issued to you. Please refer to our return and exchange policy here.

Please contact us via cs@trillactive.com or call us for further assistance for the exchange process.

We regret to inform that cancellations cannot be made once the order is finalized. This will allow us to process all orders as efficiently as possible thus to avoid confusion which might result in errors later on.

Once the order has been processed or shipped, we will not be able to cancel or amend the order. Should you have any queries on that, please email us at cs@trillactive.com.