FAQs
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Order-Related Issues
Do I need to register an account before placing an order?
You are not require to register an account with us. There is a guest checkout option in the order page. Nevertheless, we encourage customer to sign up an account for hassle free ordering process for your next checkout as well as keeping track your order
My item arrived defective. How can I exchange it?
Trillactive seeks to provide clothing of the best quality to you. In the unlikely event that a defect is found, you can mail the item back to us within 7 days. If in the event the exact item is out of stock, a cash refund would be issued to you. Please refer to our return and exchange policy here.
I received the wrong item. What should I do?
Please contact us via [email protected] or call us for further assistance for the exchange process.
Can I cancel my order after it has been placed?
We regret to inform that cancellations cannot be made once the order is finalized. This will allow us to process all orders as efficiently as possible thus to avoid confusion which might result in errors later on.
Can I amend or change my order details after checking out?
Once the order has been processed or shipped, we will not be able to cancel or amend the order. Should you have any queries on that, please email us at [email protected].Â
Shipping / Delivery
How can I enjoy free shipping on my order?
For orders below S$60.00, there will be a S$4.00 standard delivery fee
How much are the shipping costs for standard delivery?
Free shipping promo now without min order.Â
For orders below S$60.00, there will be a S$4.00 standard delivery fee
How soon can I expect to receive my local Singapore order?
Within 2-3 business days
What are your alternative shipping or self-collection options?
Currently, we only offer standard delivery. For any other priority options, please feel free to contact us.
You can choose to self pickup from our Ubi Techpark as well.
Product & Fabric Guides
What is the difference between a yoga bra and a standard sports bra?
A standard sports bra uses tight compression to stop bounce during high-impact running or gym training. A yoga bra is engineered with soft, wire-free, 4-way stretch fabrics to maximize flexibility and allow for unrestricted breathing during deep twists. Unsure which support level you need? Read our complete [Yoga Bra vs. Sports Bra Guide] on the blog.
Which yoga mat material is best for sweaty hands (TPE vs. Natural Rubber)?
If you sweat heavily or practice hot yoga, Natural Rubber or PU mats provide an open-cell texture that grips tightly even when wet. TPE mats are ultra-lightweight, hygienic, and excellent for gentle studio practices, but can become slick under intense moisture. Check out our detailed [Yoga Mat Material Comparison Guide] on the blog to find your match.
What is the best activewear fabric blend for Singapore’s hot and humid weather?
“Premium Nylon-Spandex blends are ideal for Singapore’s tropical humidity because they are cooler to the touch, highly breathable, and wick moisture away instantly. Avoid high-polyester blends for heavy outdoor wear, as they tend to trap heat and odor-causing bacteria more easily. Browse our lightweight, humidity-friendly [Buttery-Soft Activewear Collections].“
Why do my yoga leggings keep rolling down at the waistband during a workout?
This usually happens when a waistband lacks proper structural support or is cut for a frame with different body proportions. Look for leggings engineered with a high-waisted, seamless bonded waistband that hugs your midsection firmly without generic, digging elastic bands. Discover our distraction-free, stay-put [High-Waisted Leggings].
How should I wash my activewear to prevent odors and keep its elasticity?
Always wash your workout gear in cold water on a gentle cycle, and avoid fabric softeners, which leave a coating that blocks moisture-wicking technology and traps odors. Air drying is highly recommended, as the intense heat from clothing dryers destroys spandex fibers and ruins the garment’s stretch over time.”
