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Order related Issues
Do I require to register an account before placing an order
You are not require to register an account with us. There is a guest checkout option in the order page. Nevertheless, we encourage customer to sign up an account for hassle free ordering process for your next checkout as well as keeping track your order
My item is defective. Can I change it?
Trillactive seeks to provide clothing of the best quality to you. In the unlikely event that a defect is found, you can mail the item back to us within 7 days. If in the event the exact item is out of stock, a cash refund would be issued to you. Please refer to our return and exchange policy here.
I received the wrong item and should I do ?
Please contact us via firstname.lastname@example.org or call us for further assistance for the exchange process.
Can I cancel my order?
We regret to inform that cancellations cannot be made once the order is finalized. This will allow us to process all orders as efficiently as possible thus to avoid confusion which might result in errors later on.
Can I amend my order?
Once the order has been processed or shipped, we will not be able to cancel the order and refund you. Should you have any queries on that, please email us at email@example.com.
Shipping / Delivery
How can i enjoy free shipping?
Free shipping within Singapore for orders above S$60.00.
How much is the shipping cost
For orders below S$60.00, there will be a S$4.00 standard delivery fee
How soon can I expect to receive my order?
Within 2-3 business days
What are the other shipping or self collection options ?
Currently, we only offer standard delivery. For any other priority options, please feel free to contact us.