Pre-order items are strictly non-refundable and cannot be changed for size or colour after purchase.
Exchanges are available only for eligible items available from our Singapore office. Pre-order items from our China warehouse are not eligible for exchange.
If no suitable exchange item is available from our Singapore office, your Trillactive Member Account Credit will be issued. The item must first be returned to our Singapore office, with return shipping costs borne by the customer. Subject to courier and delivery conditions.























